Effective Date: 05.05.2020
Company Name: Vishwakarma Infotech Private Limited
Registered Address: 13th Floor, Regus, Eastface, Bopal Ambli Road, Ambli, Ahmedabad – 380058, India
Website: www.vi-tech.co
Contact Email: info@vi-tech.co

 

1. Introduction

Vishwakarma Infotech Private Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us or that we collect through our applications, websites, and services.

This Privacy Policy applies to:

• Our corporate website and associated platforms;

• Apps we develop, publish, or manage on behalf of our clients;

• Our own proprietary or white-labelled apps available on the Apple App Store and Google Play Store.

 

2. Scope

This Privacy Policy applies to:

• End users who download or use our apps (client apps and proprietary apps)

• Clients and partners engaging with us for custom software development, SaaS products, and mobile applications

• Visitors of our websites and digital platforms

 

3. Information We Collect

Depending on the app or service, we may collect the following categories of information:

a. Personal Information

• Name, email address, phone number, business information

• Login credentials (for client-specific apps or portals)

b. Device Information

• Device type, OS, model, device ID

• IP address, browser type, operating system

c. Usage Data

• Pages visited, in-app activity, feature usage

• Crash reports, diagnostics, and performance metrics

d. Location Information

• Location data (only when explicitly permitted by the user)

e. Third-Party Integrations

• Information shared by users via integrations (Google, Microsoft, Facebook APIs, etc.)

We do not collect any personal data unless it is required for the functionality of the app or explicitly provided by the user.

 

4. How We Use Information

We use collected information to:

• Deliver and maintain functionality of our websites and apps

• Provide customer support and respond to inquiries

• Monitor and improve app performance and security

• Comply with legal or regulatory requirements

• Customise user experience within client and proprietary platforms

For client-published apps, data processing is conducted in accordance with the instructions of the respective clients.

 

5. Third-Party Services

Some of our apps and services may use third-party tools such as analytics SDKs (e.g., Firebase, Mixpanel), crash reporters (e.g., Sentry), or payment gateways. These services may collect information subject to their own privacy policies.

We ensure that any third-party services used are compliant with applicable data protection laws.

 

6. Data Sharing and Disclosure

We do not sell or rent personal information to third parties.

We may share data:

• With the client (in case of client-owned apps)

• With service providers strictly as required to operate the app

• With legal authorities when mandated by law

• In case of a business transfer (e.g., merger, acquisition)

 

7. Data Retention

We retain user data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Users can request deletion of their data by contacting us.

 

8. Data Security

We implement industry-standard security practices, including:

• HTTPS encryption

• Role-based access controls

• Secure data storage

• Regular security audits and vulnerability scans

 

9. User Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Correct or update your personal information

• Request deletion of your data

• Object to certain data processing practices

To exercise any of the above rights, please contact: legal@vi-tech.co

 

10. Children’s Privacy

Our services and apps are not directed at children under the age of 13. We do not knowingly collect data from children. If we become aware of such data being collected, we will take steps to delete it promptly.

 

11. Apps Published Under Our Name

We may publish apps under our developer accounts on the Apple App Store and Google Play Store. These apps may be:

• Proprietary to Vishwakarma Infotech

• White-labelled or maintained on behalf of third-party clients

Each app will contain its own in-app privacy notice, where applicable, tailored to the specific data use within that application.

 

12. International Users

If you access our services from outside India, your information may be transferred, stored, and processed in accordance with Indian data protection laws and wherever our infrastructure or service providers are located.

 

13. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the updated “Effective Date.” Continued use of our services after changes signifies acceptance of the new terms.

 

14. Contact Us

For questions, feedback, or data-related requests, contact:

Legal & Compliance Department
Vishwakarma Infotech Private Limited
13th Floor, Regus, Bopal Ambli Road, Ambli, Ahmedabad – 380058, India
📧 Email: info@vi-tech.co